Shipping & Returns

We use Priority Mail shipping for all domestic packages if over 15.99 oz. We may, at our discretion or your request, use Priority Mail Flat Rate Packaging.
With First Class Mail (under 15.99 oz.), we will make no changes unless you choose Priority Mail or Priority Mail Flat Rate.
Priority Mail Flat Rate shipping time is 2-4 days depending on your location.
Priority Mail shipping time is 2-4 days depending on your location.
First Class shipping time is 2-5 days depending on your location.
Shipping times are estimated by USPS and are provided as a service, they are in no way guaranteed by Surplus Electronics Sales.

Order Processing:
All orders will be processed when they are received. Usually within 1 business day.
Orders placed before 1:00pm EST will ship that day. (Some exclusions apply, such as very large orders, weekends or holidays.).
Orders placed after 1:00pm EST will ship the next business day.

We charge a $1.00 Handling fee for all domestic orders. $2.00 for International orders. This helps us cover the costs of packaging and labor. This is how we can have a "No Minimum" purchase policy. This is added to the shipping cost in the shipping calculator not later during checkout.

Domestic Shipping:
We use USPS ( United States Postal Service) for our shipper. When you place an order on our website your shipping charges will be estimated using the USPS shipping estimator, and must be considered an estimation, but it is generally accurate. Upon payment we will ship your item(s) and email you with the USPS Tracking number and an expected delivery date.
If you ask to be invoiced using our "Offsite Payment Method" we will make shipping adjustments, if necessary, on your PayPal invoice which we will send to your email address. If we determine that we can send your item in a large padded envelope using First Class Mail, we will use the lower shipping price and we will reflect that on your PayPal invoice. This should help cut your shipping costs.

Regular Orders With First Class Mail (under 13 oz. shipping weight.): The shipping calculator price is correct, please do not ask for an invoice, we can not save you money by adjusting the shipping, just go to PayPal's website and finish your purchase.

International Shipping:
We will need your phone number for the Customs Form. We can not ship your order without it.
Please use the "Off-site Payment Method" if a problem exists for your shipping area, we will send an invoice with the total amount to include purchase price plus shipping and handling. VAT's and customs charges are the customers responsibility.
Due to fraud and delivery problems with international shipments we have been forced to only ship items with a more expensive but traceable method of shipping. We are very sorry for any inconvenience that this may cause.
Shipping and delivery times vary greatly on international orders, with times varying from one week to one and a half months. We are sorry for any inconvenience that this may cause.

Insured Parcels:
Insurance: If you want insurance please indicate that you would in the "SHIPPING COMMENTS" section of the order page and use the "Off-site Payment Method". The indemnity dollar amount rate will be added to your PayPal invoice.
Insured parcels damaged in transit are the responsibility of USPS. Save all packaging for the claim. Obtain PS Form 1000 (Domestic or International Claim) from your local USPS branch, or download the form from the USPS website and follow the instructions.
Read more: How to File a USPS Insurance Claim | eHow.com http://www.ehow.com/how_5816981_file-usps-insurance-claim.html#ixzz0t3W75n9O


Warranty:
Items may be returned for credit or refund at our discretion within 7 days of delivery. Defective items must be shipped prepaid by you with an RMA clearly written on the package. Items without an RMA, sent Freight Collect or COD Returns will not be accepted and will be returned. Shipping charges on all orders are non-refundable. Handling charges on all orders are non-refundable. Insurance charges are non-refundable. This warranty does not apply to any item where defects have been caused by improper customer use, failure by customer to follow instructions, negligent or improper operation or product modification.

Returns:
We charge a 20% restocking fee when returns are due to customer error, we do not refund the shipping either way. If your return is due to our error, we will not charge any restocking fee and also cover the shipping cost, the same way we shipped it to you or cheaper.
All returns must be returned in the same condition as when sold, no refunds or returns on items altered or damaged by customer.
Please read the item descriptions carefully and ask questions via the "Contact Us" page if needed.

RMA'S:
Please use the "Contact Us" tab and put "RMA" in the Subject Line and outline your request, after review, we will then give you a RMA # and you will need to write it on the outside of the packaging where it is easy to see. All returns must have an RMA. Liability limited to refund or replacement of product only. We will refund or replace your items/s, depending on what you requested. We will refund you by PayPal, credit your account, or replace your item. It can take as long as 21 days until you receive your refund or replacement item.

Non-Returnable items:
Due to their nature, some items such as kits, grab bags, cut or measured product (wire, heat shrink and tubing) and software are non-returnable. Items marked "As Is" are not returnable.

Warranty Conclusion:
There are no other warranties, either expressed or implied which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective or improper use of our products. All information on this site is believed to be correct. We are not responsible for typographical or printing errors or omissions. Photos are a pictorial representation only, and may not be exact product. Prices subject to change without notice.

Indemnification:
You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of this Site. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE OR OUR PRODUCTS. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information according to our standing warranty.